In regard to the time it takes to get a phone call or email response back, reasonable is defined as between immediately and 24 hours. We do our best to return messages as urgently as possible, but will not take longer than a full 24 hour period of time.
This means if you haven’t heard back from us- we may have never received your email or message. It’s rare but it does happen, so don’t hesitate to give us a followup call or email. We believe in customer support, and we are here for you.